Privacy policy

What is the purpose of our Privacy Policy?

Telendo SAS, which manages the website www.telendo.com, attaches great importance to the protection and confidentiality of your personal data.

As such, our Privacy Policy is a clear demonstration of our willingness to ensure that Telendo SAS complies with the applicable rules on the protection of personal data and, more specifically, those of the General Data Protection Regulation ("GDPR").

In particular, our Privacy Policy aims to inform you about how and why we process your personal data in the context of the services we provide to you.

Who should read our Privacy Policy?

Our Privacy Policy is addressed to you, wherever you are domiciled, provided that you are at least 15 years of age, whether you are one of our customers or a "mere" visitor to the www.telendo.com website.

If you are under the legal age detailed above, you are not authorised to use our services without the prior and explicit consent of one of your parents or the holder of parental authority, which must be sent to us by email at dpo@telendo.com.

If you believe that we are holding personal data about your children without your consent, please contact us at the dedicated address detailed above.

Does our Privacy Policy apply to job applicants?

If you are a candidate for a position with Telendo SAS, you should consult our "candidate" policy which is accessible at all times on our dedicated page on www.telendo.com and which details the processing carried out as part of our recruitment process.

Why do we process your personal data and on what basis?

We process your personal data primarily for the following purposes:

  • navigate our website, benefit from our services, bénéficier de nos services and so that we can respond to your requests (e.g. requests for information, complaints, etc.) on the basis of our general terms of use and our legitimate interest in providing you with the best possible service.
  • manage billing and any outstanding debts, on the basis of our legitimate interest in obtaining consideration for the provision of our service and on the basis of our terms and conditions.
  • follow us and comment on our publications on social networks on the basis of our legitimate interest in having a dedicated page on social networks.
  • allow the download of documents on the basis of our general terms and conditions of use.
  • geolocate your position in order to provide you with a more fluid and accessible service, on the basis of your prior consent.

How did we obtain your personal data?

Your data is collected directly from you when you are a Client of our services or a "simple" visitor to our website www.telendo.com and we undertake to process your data only for the reasons described above..

Your personal data may also be processed indirectly in the context of trade fairs or social networks (e.g. Linkedin).

On the other hand, when you voluntarily publish content on the pages that we publish on social networks, you acknowledge that you are fully responsible for any personal information that you may transmit, whatever the nature and origin of the information provided.

What personal data do we process and for how long?

We have summarised below the categories of personal data and their respective retention periods: :

  • Professional identification data (e.g. surname, first name, position, company, etc.) and contact details (e.g. email address and business telephone number, etc.) retained for the duration of the provision of the service plus the statutory limitation periods, which are generally 5 years.
  • Where there is confusion between the name of your organisation and your personal name (e.g. self-employed, very small business, etc.), economic and financial data (e.g. bank account number, verification code, etc.) will be retained for as long as is necessary for the transaction and for the management of invoicing and payments, plus the statutory limitation periods, which are generally 5 to 10 years.
  • Geolocation data retained for a maximum of 2 months.
  • Connection data (e.g. logs, IP address, etc.) retained for 1 year.
  • Cookies are generally retained for a maximum of 13 months. For more details on how we use your cookies, you can consult our cookies policy, which can be accessed at any time on our website.

Once the applicable retention periods have expired, the deletion of your personal data is irreversible and we will no longer be able to communicate it to you after this period. At most, we may only retain anonymous data for statistical purposes.

Please also note that in the event of litigationwe are obliged to retain all of your personal data throughout the processing of the case, even after the expiry of the retention periods described above.

What rights do you have to control the use of your personal data?

The applicable data protection regulations give you specific rights which you may exercise, at any time and free of charge, in order to control the use we make of your data.

  • The right toaccess and copy your personal data, provided that this request does not conflict with business secrecy, confidentiality or the confidentiality of correspondence.
  • The right to rectification of personal data that is erroneous, obsolete or incomplete.
  • The right to oppose the processing of your personal data where such processing is based on our legitimate interests, unless there are compelling legitimate grounds for such processing which override your interests, rights and freedoms.
  • The right to request the deletion ("right to be forgotten") of personal data that is not essential to the proper functioning of our services.
  • Right to limitation of your personal data which allows you to photograph the use of your data in the event of a dispute over the legitimacy of processing.
  • Right to portability of your data which allows you to retrieve part of your personal data so that it can be easily stored or transmitted from one information system to another.
  • The right to give directives on the fate of your data in the event of your death either through you or through a trusted third-party or successor in title.

In order for a request to be consideredit must be made directly by you, or your representative you, or your representative

Requests cannot come from anyone other than you or your representative. We may therefore ask you to provide proof of identity if there is any doubt about the identity of the applicant, as well as proof of representation.

We will respond to your request as quickly as possible, with a maximum response time of one month from receipt, unless the request is technically complex or we receive many requests at the same time. In this case, the response time may be up to three months.

Please note that we can always refuse to respond to any excessive or unfounded request, particularly if it is repetitive.

Who can access your personal data?

Your personal data is processed by our teams and by our technical service providers for the sole purpose of operating our service..

We specify that we check all our technical service providers before recruiting them to ensure that they scrupulously comply with the applicable rules on the protection of personal data.

In addition, we guarantee that we will never transfer or sell your data to 3rd parties or business partners.

Can your personal data be transferred outside the European Union?

The personal data processed by our website is exclusively hosted on servers located within the European Union.

Furthermore, we do our utmost to use only technical tools whose servers are also located within the European Union. If this is not the case, we scrupulously ensure that they implement the appropriate guarantees required to ensure the confidentiality and protection of your personal data.

How do we protect your personal data?

We implement all the technical and organisational measures required to guarantee the security of your personal data on a day-to-day basis and, in particular, to combat any risk of destruction, loss, alteration or disclosure.

Do we use cookies when you browse our website?

We guarantee that we do not use any advertising cookies for the operation of this site.

On the other hand, we would like to inform you that we use statistical cookies when you browse our website. For more information, please consult our Cookie Policy.

How can you contact the CNIL (French Data Protection Authority)?

To best ensure the protection and integrity of your data, we have officially appointed an Data protection officer ("DPO") independent (“DPO”) indépendant from our Supervisory authority.

You may at any time and free of charge contact our DPO at dpo@telendo.com to obtain further information or details on how we process your data.

How can you contact the CNIL (French Data Protection Authority)?

You may at any time contact the "Commission nationale de l'informatique et des libertés" or "CNIL (French Data Protection Authority)" at the following contact details: CNIL (French Data Protection Authority) complaints department, 3 place de Fontenoy - TSA 80751, 75334 Paris Cedex 07 or by telephone on 01.53.73.22.22.

Can the Privacy Policy be modified?

We may modify our Privacy Policy at any time to adapt it to new legal requirements as well as to new processing that we may implement in the future.